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Home: Company
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T. Rasa was formed in 1995 to provide the first truly collaborative asset management (CAM) software to OEMs, dealer/distributors and their end-user customers. Leveraging their unique skills and experience in asset management, software programming and customer support, the T. Rasa team developed Plantain™ software, designed to meet the needs of companies seeking bottom line results for after-sales businesses and customer support on the web.
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Plantain™ software provides a means to track all relevant asset information through out the life of products in the field. Plantain’s unique approach uses asset information to drive real collaboration and long-term after-sales relationships via the web. Plantain™ delivers results for support, parts, and service businesses that are second to none. With Plantain™ applications, the OEM and Distributor become truly integrated day-to-day partners with their Customers; achieving a measurable impact on parts sales, service sales and customer loyalty. End-users are able to better manage their equipment using Plantain, allowing them to extend the life of their assets and reduce their total cost of ownership (TCO).
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Plantain™ sets itself apart from simple asset tracking or Enterprise Asset Management (EAM) and Computerized Maintenance Management Systems (CMMS)by tightly linking the OEM or dealer/distributors to real world customer experience.
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Plantain has been the Collaborative Asset Management tool of choice for companies that manufacture or distribute and support equipment ranging from heavy construction equipment, pumps and valves, to IT infrastructure, to Industrial Mills. Customers list tens of thousands of assets in locations around the country.
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With Plantain Online, you can select only those support modules that you need, for a powerful customer support and after-sales experience. Modules are grouped in the areas of Collaborative Asset Management, e-Business Tools and Specialty Tools, such as contract management and warranty process systems.
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The question is not “If we should have a web site that supports our dealer/distributors and ultimately our end-user customers” but “What is the best tool for the job, and how quickly can we provide it”. Plantain answers the questions with tools that are flexible, robust, affordable and ready to be put into service today. There is no software to install, no hardware to buy and systems can operate as a stand-alone web applications and/or seamlessly integrate to your web site and back-end applications.
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Call us today to discuss how we can quickly and affordably transform your after-sales business and customer support on the web.
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