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Home: Products
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Plantain Online provides your customers with the most relevant, easy to use after-sales support available on the web today.
Users log in, see their assets, and see links to all your content such as documents, drawings, configurations, and much more.
It’s all organized and customized specifically for them on the basis of their assets – the products they’ve purchased from you or that are most relevant for you both.
The Plantain Online Asset Tracking lets you take your after-sales support and customer relationships to new levels and helps build relationships that bring your customers back to you day after day.
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Everything you need to start providing personalized, asset specific support on the web is included in the Asset Tracking. There’s no software to buy, no hardware to install and manage, and your employees and customers can access the system from any web browser. Features for target marketing, self set-up, product related notifications, security and administration, and many other important functions are part of the package.
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Take a look at the detailed features and benefits, take a test drive, and let us show you how Plantain can raise your aftermarket business to new heights.
Features and Benefits
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Plantain’s Collaborative Asset Management module adds innovative CAM features to
your after-sales web efforts.
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With the CAM module and Asset Tracking, your customers manage all their assets from purchase to retirement, track operations and service, costs, employ state-of-the-art preventive maintenance, and much more – all from the secure Plantain Online application seamlessly linked from your site.
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CAM features give you daily, interactive contact with your customers for the operations and maintenance of the assets and processes you care about most. You get deep insight into their real world experiences for unsurpassed service and support as well as targeted sales and marketing.
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Your customers get tracking and management tools tailored to their assets, with direct links to your support and e-commerce resources. Your Plantain CAM system adds rich new dimensions to web interactions and makes you an indispensable partner in every aspect of your customer’s activities.
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Learn more about:
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- Collaborative Asset Management includes tracking ongoing use and maintenance on and with the Asset.
Features and Benefits
- Collaborative Service Management Advanced managements tools and comprehensive operational and maintenance cost tracking.
Features and Benefits
- Collaborative Fleet Management Collaborative Asset and Service Management system customized for Fleet Management, customer support, and aftermarket parts and service.
Features and Benefits
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For many of our customers, aftermarket service is a major part of their customer contact.
Web based service management and visibility of service center data are high priorities. Plantain's
comprehensive service managment tools offer the most innovative, cost effective, and flexible tools for
service management via the web.
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- Integrated Service Center opens your service center(s) up to your customers and allows them access to the service status and repair data you want them to see.
Features and Benefits
- Warranty Management bring all your warranty processes online and integrate them to your other Plantain modules.
Features and Benefits
- Contract Management Track and manage service contracts for both you and your customers. Handle performance guarantees, predefined and fixed price services, and many other types of ongoing contracts.
Features and Benefits
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Plantain provides a range of core e-Business Tools to help our customers provide the best after-sales and support web experience possible. These modules work seamlessly with other Plantain systems for a comprehensive support environment.
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- On-line Order Management Traditional catalog and sales functions for large and small volume e-commerce sales.
Features and Benefits
- Parts Books Parts hierarchies and drawings allowing customers to find and order the right part easily and quickly.
Features and Benefits
- Help Desk Customers enter issues via the web while your service personnel to track issues to completion.
Features and Benefits
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