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Home: Products: Integrated Service Center
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For companies with service centers for the repair and maintenance of their products, visibility and data sharing on the web are becoming a major priority. Customer’s are demanding more information from you and asking for it in more useful electronic formats, rather than paper reports that usually end up unread.
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Plantain’s Service Center module opens up your service centers in new ways that make you a much more valuable partner in maintaining your customer's equipment. With Plantain, records of service in your facilities are immediately available online to your customers. They see just the data and statuses you want them to see but with full reporting and analysis capabilities on their data 24/7. All the data is integrated with service and repair histories they enter through Plantain’s other CAM modules, building comprehensive service histories for the very first time.
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Either alone, or in conjunction with the other modules, Integrated Service Center gives your customers revolutionary new options for working with you as a service provider. With Plantain, your service business gets strong differentiation from competitors, helping you gain revenue throughout the life of your products in the field.
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| Features |
| Service center shown as location in tree view | | Individual service stations modeled | | Operations at each service station | | Controlled Customer Access to Service status and work performed | | Shipping data | | Reporting |
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| Benefits |
| Provides customers 360° view of equipment on and off site | | Provides customer visibility to service processes, reducing customer service / help desk calls |
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