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Home: Products: Asset Tracking
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This product is our basic service. It provides a web based after market sales and
support channel. With Asset Specific support, your customer can log in to a
secure site and see all the products they have purchased from you.
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All of your support web content, documents, manuals,
pictures are channeled to your customers through the assets they
own. They easily find the right offers, news, best
practices for the assets that they have.In addition, your customers will be able to share
with you all the notes, pictures that they create pertaining to a given
asset. They can also notify you of problems and request help.
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- Get the value proposition offered in such leading sites as MyDell.com and MyCDW.com
- A targeted, specific asset oriented support channel for your customers.
- Focuses all your online content and after market e-business.
- Fastest, simplest, most intuitive interface for customers to access all your online content and support resources.
- Allows users to quickly see their assets and access reports on their inventories of equipment from you (the OEM).
- Customized, High touch web experience tailored to the specific user – what personalization for B2B actually should be.
- Bringing customers back to the web for follow on sales and day to day interactions.
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| Features |
| Secure Customer Facing Support site | | Asset Tracking (location, model, serial #'s and other parameters) | | Document Availability for Manuals, Photos and Support | | Automated Reminders/Reporting | | List/Tree Views | | Marketing Tools for Factory Campaigns, Sales & Service Bulletins | | Help Desk |
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| Benefits |
| Improved End-User Understanding of Assets | | Enterprise Access to Asset Specific Information
| | Information Sharing with Internal and External Constituencies | | Elimination of Duplicated Data and Services with Central Information Repository |
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