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Home: Products: Collaborative Asset Management
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CAM features allow your customers to manage the complete Asset Lifecycle of your products - Purchase, Installation, Operation, Maintenance, and Retirement.
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By providing tools to track Usage,
Service, Scheduling, Downtime, and Consumables, your site becomes an
integral day-to-day partner for your equipment's operations and maintenance. Your customer support and aftersales efforts,
strongly differentiate your company from the competition. CAM also provides you a wealth of information
on how your customers are using your products in the real world, every day and brings you closer to them than ever before.
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- Go beyond the myDell.com model and engage customers in collaboration on ongoing use and maintenance of the asset.
- Get a view into the customers world – for sales, marketing, service, engineering, etc.
- Provide tools to manage your products
- Give them solid reasons to work in your web space every day
- Form a close relationship, real alliances and partnerships that last throughout the entire asset life cycle.
- Retain maximum parts and service dollars and increase follow on sales on your equipment
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| Features |
| Access to Asset Records and Basic Service History | | Usage Tracking (miles, hours, loads) | | Uptime/Downtime/ Scheduled Operating Time | | Consumable Tracking (No Inventory) | Reporting:
Service & Usage History
Utilization & Consumable Metrics |
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| Benefits |
| Enhanced Customer Support | | Collaboration Between OEM, Customer and Dealer | | Actionable and Timely Reporting | | Equipment Knowledge Management | | Valuable Understanding of Operation of All Assets, individually, or by class or location |
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