Business Tools

Advanced Help Desk

The Asset Tracking module contains a simple method for users to make requests for help or get a question answered. For many companies without advance CRM software, this is not enough.

Advanced Help Desk gives your team the ability to log and track questions and issues whether they come in through the ASP or the phone. Issues can then be managed to completion with all the details available online, and any costs allocated to the appropriate account.

Your customers and your support personnel get a comprehensive management tool for support issues that is fully integrated into their collaborative management activities. Questions are answered and problems solved. Solutions can be added to a searchable Knowledge Base to build comprehensive self service help.

Features
Incident tracking (type, status, priority, assignment, etc.)
Transfer to Knowledge Base
Searchable answers in Knowledge Base
Apply service calls to contract or billing
Attach documents to incidents and Knowledge base items
Reporting and Analysis

Benefits
Reduces cost of customer service / help desk functions
Builds valuable knowledge base for internal analysis and customer self-help
Allows Seamless Transition from Self-Help to Integrated Customer Support
Provides reports to OEM management for operations, marketing and engineering use
Ensures issues are followed up on a timely basis, increasing customer satisfaction

PRODUCTS

Asset Tracking
Collaborative Asset Management
	Collaborative Asset Management
	Collaborative Service Management
	Collaborative Fleet Management
Business Tools
	Order Managment
	Parts Books
	Help Desk
Advanced Service Center
	Integrated Service Center
	Contract Management
	Warranty Management
FAQ